Frequently Asked Questions

Frequently Asked Questions

Find all your answers here about what it’s like to work with Pinon Painting

Find all your answers here about what it’s like to work with Pinon Painting

What To Expect

We’ve tried to answer the questions most commonly asked by our customers. However, if after you’ve read through the FAQs here and still need answers, please feel free to call our office. We will do our best to assist you.

What To Expect

We’ve tried to answer the questions most commonly asked by our customers. However, if after you’ve read through the FAQs here and still need answers, please feel free to call our office. We will do our best to assist you.

When can the job begin?

We start our jobs on a first come first serve basis.

“The last painter we hired would work for a few days, then they would leave for a couple days. Always starting and stopping.” Will you stay on the job once you begin?

Yes. We’ll stay with the project and work until your painting is completed. The same crew leader will work on your job from start to finish because we assign different crews to different jobs.

Who does the painting?

We have a staff of 10-12 full-time painters. All the painters are employees of Pinon Painting, LLC. We do not use subs. Each of our Lead Painters manages a set crew of 1-3 painters. Although crew members change from time to time, the continuity this system offers has many advantages. For example, they are more productive and efficient as a team because they understand each other’s styles and skills. Supervision and quality control is very important to us. Every crew has a Crew Leader who is in charge of the project. He/she does daily inspections of the project. Jimmy Cordier (owner) or Drew Cordier (son) will visit your project; he will maintain quality and oversee the operations of the job.

Who will supervise the job?

I have fully trained, knowledgeable crew leaders to run each job. However, I am always available and check on each and every job.

Do you have references?

Yes, our references are available upon request. In addition to our customer references, Pinon Painting is proud to be a part of the Bureau of Workers Compensation’s Drug-Free Work Place Program. Our reputation means everything to us, which is why we have a thorough new-hire screening process, including a detailed background check.

What kind of paint do you use?

We use Dunn-Edwards, Benjamin Moore, Flood, and Sherwin Williams most of the time. Sometimes customer preference, the nature of the job and other factors warrant other brands. Whichever brand we use, we make certain it’s the best that manufacturer offers and appropriate for your project.

About 90% of the time we use the highest quality paint. However, the brand of paint we use can be influenced by other factors including customer preference, the nature of the project, and other bid specifications.

Are your painters fully insured?

Our insurance includes general business coverage, with General Liability, Bonding and Worker’s Compensation policies.

Can you help with other things besides painting, like wall and ceiling repairs or carpentry?

We have the ability to do light carpentry, drywall repair, and wood replacement when required. We also do gutter cleaning and pressure washing.

I’ve had bids before that are high, low and all over the place. Why?

The level of thoroughness, attention to detail, and quality desired, usually determines the cost of a job. For example, it costs more to properly prepare a surface for painting than to give it the “quick once over.” We would be happy to review, in detail, our calculations for your project so you can make a fair comparison with other bids.

What’s the difference between a good paint job and a bad one?

A good paint job requires an extensive knowledge of different painting techniques and materials, and the skill and commitment to go with it: Not cutting corners. Preparation. Preparation. Preparation. And finally, budgeting enough time to do the work properly.

Do you have a warranty?

Yes, a three-year limited warranty on most work. We exceed the AZ ROC Warranty Program.

What size, type jobs do you specialize in?

We will do about any size project. We estimate a project if it’s over $500. If it’s under $500 then we will do the job on a time and materials basis. If you would like an estimate for a project that is under $500, we can provide an estimate over the phone when pictures are provided.

Does someone have to remain home while the painting is being done?

No. This presents no problem whatsoever for us. We normally arrive on the job before you need to leave for work and special arrangements can always be made to pick up a key ahead of time if needed. We have never had a problem when it comes to the trustworthiness of our painters. Your home will be respected the same as it would be if you were there. However we also realize that many people are uncomfortable with leaving workmen in their house unattended. We understand this hesitancy by some and are not offended by that.

What do I have to do in order to get ready for the painters?

When we come in to paint your home we are expecting to handle everything ourselves. We move all of the furniture into the middle of the room. All furniture and belongings are carefully covered and all floors are protected with the proper drop cloths during painting. The only items we ask the customer to move are small breakables, pictures, and light window treatments and curtain type items. Upon completion of the painting we will place all furniture back in the location that it was removed from.

How often should you have to paint the interior?

Many factors can contribute to that:

1) The quality of the paint used is of the utmost importance.

2) The amount of traffic through a particular area.

3) Whether or not there are smokers in the home.

4) Is there a fireplace that is used on a regular basis during the winter months, and does the damper work properly?

5) How many children and their ages?

There are too many factors to take into consideration, and each home can be different. However a good quality job done by a professional crew under normal conditions should last anywhere from 6-10 years. Call us and we will be happy to evaluate your particular situation and offer you a more precise answer.

What kind of surface preparation is done?

Most surface preparation will be done based on your individual expectations. We can do as much or as little as you like. Preparation is a major part of your painting investment and we want to deliver what you expect. Although, there are some preparation steps that we will not skip. All exterior surfaces will be washed and peeling areas will be scraped. If you wish, we can sand peeling edges and caulk as needed. All interior surfaces will have adjacent surfaces protected and necessary steps taken to ensure adhesion. Further preparation will be based on your desires.